New Order Is Not Showing Up. What Do I Do?

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  • New Order Is Not Showing Up. What Do I Do?
So you received a payment but the order is not showing up in SPP. Here are some steps you can take to help us solve the issue:

  1. Wait a few minutes. Payment notifications from your processor are not instant and may be delayed in some cases.
  2. Check the logs. Click your name at the top-right of the SPP admin panel and select System Logs from the drop-down menu. Check if any errors show up in the logs.
  3. Check IPN history. Provided you’re logged into PayPal, you can access IPN history here https://www.paypal.com/us/cgi-bin/webscr?cmd=_profile-ipn-notify
    See if any IPN messages have failed and copy the contents of the latest messages.
  4. Contact us with the details. We’ll be happy to help.

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