Why Isn’t an Order Showing Up?

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  • Why Isn’t an Order Showing Up?
So you received a payment but the order is not showing up in SPP. Here are some steps you can take to help us solve the issue:

  1. Wait a few minutes. Payment notifications from your processor are not instant and may be delayed in some cases.
  2. Check the logs. Click your name at the top-right of the SPP admin panel and select System Logs from the drop-down menu. Check if any errors show up in the logs.
  3. Check IPN history. Provided you’re logged into PayPal, you can access IPN history here https://www.paypal.com/us/cgi-bin/webscr?cmd=_display-ipns-history
    From there you can try resending the last IPN messages.
  4. If the order is not added in a few minutes please contact us with the details.

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