Using Your Own Domain

SPP runs on our servers and we take care of setup, updates, server security and backups for you.

By default you and your clients can access the application from https://username.spp.io. To use your own domain name you’ll need to configure any subdomain (typically clients.yoursite.com) to show pages from our server.

If you’re using Cloudflare:

  1. Sign in to your Cloudflare account
  2. From the dropdown menu on the top left, select your domain
  3. Select the DNS settings tab
  4. Add a new DNS record with these settings:
    • Record type: CNAME
    • Name: clients
    • Value: hosted.serviceproviderpro.com
    • Automatic TTL


If your hosting has cPanel:

  1. Sign in to your hosting account’s control panel
  2. Make sure the subdomain clients.yoursite.com does not exist yet, otherwise delete it or choose a different subdomain
  3. Open the DNS zone editor
  4. Add a new CNAME record with these settings:
    • Host: clients.yoursite.com.
    • Value: hosted.serviceproviderpro.com
  5. Save your changes

DNS Settings for SPP Cloud

Test and activate your custom domain

Before proceeding with the setup you can check if your CNAME is correct here (enter clients.yoursite.com as the domain to test). Note that your changes may take some time to fully propagate, especially if you’re modifying existing DNS records instead of setting up a fresh subdomain.

Once you’ve confirmed the CNAME record is correct go to SPP Settings > General and update the Custom domain setting.

Now you and your clients can access the application from clients.yoursite.com while still using yoursite.com for your main website.

SSL support

Your default domain username.spp.io will always have SSL enabled.

Users on the Basic and Pro plans can get a free SSL certificate for their custom domains as well. Just contact us and we’ll set it up for you.

Tip: both your default domain and custom domain can be used interchangeably:

https://username.spp.io/order/ABCD1234
http://clients.yoursite.com/order/ABCD1234

If you prefer only one variation to be used, please contact us.

Custom email domain

By default your clients will receive email notifications from support@username.spp.io. This is because SPP needs to be able to capture client replies and post them as project messages in your dashboard.

However, if you’re on the PRO plan we can also configure a custom sender domain for your account. Simply contact us with the domain you’d like to use and we’ll get back to you with additional DNS records you’ll need to add.

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