Setting up Custom Domain

SPP Cloud runs on our server and we take care of setup, updates, server security and backups for you.

By default you and your clients can access the application from username.spp.io. To use your own domain name you’ll need to configure any subdomain (e.g. clients.yoursite.com) to show pages from our server:

  1. Sign in to your hosting account’s control panel
  2. Make sure the subdomain clients.yoursite.com does not exist yet
  3. Open the DNS zone editor
  4. Add a new CNAME record with these settings:
    • Name: clients.yoursite.com. or just clients
    • Value: hosted.serviceproviderpro.com
  5. Save your changes

DNS Settings for SPP Cloud

Note that your changes may take some time to fully propagate, especially if you’re modifying existing DNS records instead of setting up a fresh subdomain.

Here’s a handy tool for checking if your CNAME record is correct (enter clients.yoursite.com as the domain to test).

Final step is to enter your domain name in SPP settings > General > Custom domain.

Now you and your clients can access the application from clients.yoursite.com and you can still use yoursite.com as your main website.

Custom sender email

By default your clients will receive email notifications from support@username.spp.io. When clients reply to these notifications, SPP receives their replies and posts them as project messages in your dashboard.

If you’re on the PRO plan, please send us an email with the domain you’d like to use. We’ll get back to you with the DNS records you’ll need to set up for your sender domain.

SSL support

Your default domain username.spp.io will always have SSL enabled.

Users on the PRO plan can get a free SSL certificate for their custom domains as well. Just contact us and we’ll set it up for you.

Tip: both your default domain and custom domain can be used interchangeably:

https://username.spp.io/order/ABCD1234
http://clients.yoursite.com/order/ABCD1234

 

Related Articles