By default you and your clients can access the application from username.spp.io. To use your own domain name you’ll need to configure any subdomain (most commonly clients.yoursite.com) to show pages from our server:
- Sign in to your hosting account’s control panel
- Make sure the subdomain clients.yoursite.com does not exist yet
- Open the DNS zone editor
- Add a new CNAME record with these settings:
- Host: clients.yoursite.com.
- Value: hosted.serviceproviderpro.com
- Save your changes
Note that your changes may take some time to fully propagate, especially if you’re modifying existing DNS records instead of setting up a fresh subdomain.
Before proceeding with the setup you can check if your CNAME is correct here.
(enter clients.yoursite.com as the domain to test).
Final step is to enter your domain name in SPP Settings > General > Custom domain.
Now you and your clients can access the application from
clients.yoursite.com and you can still use
yoursite.com as your main website.
Custom sender email
By default your clients will receive email notifications from
firstname.lastname@example.org. When clients reply to these notifications, SPP receives their replies and posts them as project messages in your dashboard.
If you’re on the PRO plan, please send us an email with the domain you’d like to use. We’ll get back to you with the DNS records you’ll need to set up for your custom sender domain.
Your default domain
username.spp.io will always have SSL enabled.
Users on the Basic and Pro plans can get a free SSL certificate for their custom domains as well. Just contact us and we’ll set it up for you.
Tip: both your default domain and custom domain can be used interchangeably:
If you prefer only one variation to be used, please contact us.